Frequently Asked Questions
Delivery
We currently only deliver within UAE.
Delivery within UAE usually takes 2–5 working days. Delivery times abroad may vary depending on the destination. You can find exact information in your order confirmation.
Yes, you will receive a tracking number as soon as your order has been shipped. You can use it to check the status of your delivery online at any time.
Returns and Cancellations
You have the right to cancel your order within 7 days. please see our return and refund policies.
To return an item, please send an email to info@hyogena.com with your return request. Once the return is approved, you will receive the instructions for the return shipment.
There are no costs for returns within UAE, if accepted by us.
As soon as we have received the returned items, we will refund the purchase price within 10 days via the payment method you used.
Warranty
Yes, the statutory warranty rights apply. If there are any additional specific warranties, they are noted in the product description.
If your product has a defect or expired , please contact our customer service. We will arrange a repair, replacement, or refund in accordance with the statutory warranty rights.
Authenticity of Our Products
Yes, with us you will only receive original brand products. We work exclusively with authorized dealers and manufacturers to ensure the authenticity of the goods.
Ordering Process and Payment
We offer various payment methods, including credit card, apple and google pay. You can find all details in the checkout section of our online shop.
if you wish to pay using other than the payment offered by us, please contact us on info@hyogena.com to see if we can go with your request.
Payment is due immediately after completing the order.
Unfortunately, changes to an order cannot be made after it has been completed. Please contact us directly if there is a problem so we can assist you.
Contact and Customer Service
You can reach our customer service by email at info@hyogena.com. We are available Monday to Friday.
If your question isn’t answered here, just contact our customer service. We’ll be happy to help you!
Discounts
Yes, just send us an email at info@hyogena.com. We will be happy to check if we can offer you a discount as a new customer.