Privacy Policy

 

 

Last Updated: July 27, 2025

Hyogena is operated by Cantalabsmi F.Z.E - LLC, Sharjah, United Arab Emirates ("we", "Hyogena"). This website and online store are operated by us to provide e-commerce services and a personalized digital shopping experience ("services").
The Hyogena website runs on the Shopify platform, which helps us provide services to you and, in some cases, processes your data on our behalf.
This policy explains how your personal information is collected, used, and shared when you visit or use the website, make a purchase, or contact us in any way.

1. Acceptance of Privacy Policy

By using the website or services, you acknowledge that you have read, understood, and agreed to this privacy policy.

2. Personal Information We Collect

"Personal Information" refers to any data that can be used to identify you or that can be linked to you.
We collect and process the following information:

  • Contact Data: Name, email address, phone number, shipping address, and billing address.

  • Financial Information: Credit/debit card info, payment details, bank account info.

  • Account Information: Username, password, settings, and account preferences.

  • Transaction Data: Products viewed, purchased, returned, or canceled.

  • Correspondence: Customer support inquiries or communication.

  • Device Information: Device type, IP address, browser, unique identifiers.

  • Usage Data: How and when you browse the site, and how you interact with the services.

3. Sources of Data Collection

We may collect your data from the following sources:

  • Directly from you: When using the site, making purchases, or contacting us.

  • Tracking tools: Such as cookies and similar technologies.

  • Service providers: Such as payment platforms, shipping companies, and tech providers.

  • From Shopify and advertising or marketing partners.

4. How We Use Your Personal Information

We use your personal data for the following purposes:

  • To provide and improve services: Fulfilling purchases, processing payments, creating accounts, managing orders, shipping, returns, and personalized recommendations.

  • Marketing and advertising: Sending promotional emails or displaying targeted ads based on your behavior.

  • Security and fraud prevention: Account protection, identity verification, and preventing fraudulent or harmful activities.

  • Communicating with you: Responding to inquiries, technical support, and sending updates about your account or orders.

  • Legal compliance: Complying with local regulations and legal/governmental requests.

5. Disclosure of Your Information

We may share your personal data with the following parties:

  • Shopify: As the platform hosting and supporting the site.

  • Service providers: Payment processors, shipping companies, data storage, customer support, and ad platforms.

  • Business partners: For advertising and marketing purposes within legal bounds.

  • Legal authorities: To comply with court orders or local laws.

  • In the event of a merger or acquisition: As part of a corporate transaction such as merger or restructuring.

6. Our Relationship with Shopify

We use Shopify to operate the store and services. Shopify collects and processes your personal data for store operations, advertising, and service improvement.

To learn more about Shopify’s privacy practices, visit:
🔗 https://privacy.shopify.com/en

7. External Website Links

The website may contain links to third-party websites or services. We are not responsible for their content or privacy practices, and you should review their policies separately.

8. Children's Data

We do not offer our services to children or knowingly collect data from minors.
If you are a parent and believe your child shared personal data with us, please contact us to delete it immediately.

9. Data Security and Retention

We take reasonable security measures to protect your data, but no system is 100% secure.
We retain your data as long as necessary to provide services or meet legal obligations.

10. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to access: Request to know what data we hold about you.

  • Right to correction: Request correction of inaccurate data.

  • Right to deletion: Request deletion of your data.

  • Right to object: Refuse the use of your data for targeted advertising.

  • Unsubscribe from promotional messages: You can always opt out using the "unsubscribe" link in our emails.

To exercise any of these rights, please contact us at the email address below.

11. Complaints

If you have a complaint about how we use your personal data, please contact us via the email below. You also have the right to file a complaint with your local data protection authority.

12. International Data Transfers

Your personal data may be transferred to, stored, or processed in countries outside the UAE, including those without equivalent data protection laws. We ensure appropriate legal safeguards (such as EU/UK standard contractual clauses) are in place where required.

13. Updates to the Privacy Policy

We may update this policy periodically to reflect legal or operational changes. We will post the updated version on the website with a revised "Last Updated" date and provide notice if legally required.

14. Contact Us

For inquiries or requests related to your privacy rights, please contact us at:

info@hyogena.com