Shipping Policy
Last Updated: July 27, 2025
Hyogena operates this website under the management of Cantalabsmi F.Z.E - LLC, based in Sharjah, United Arab Emirates. This shipping policy outlines delivery methods, shipping times, fees, and other details related to customer orders within the UAE.
1. Shipping Coverage
We currently ship orders within the United Arab Emirates only.
No international shipping is offered at this time.
2. Shipping Duration
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Orders are processed within 1 business day from the order confirmation date.
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Orders are delivered within 1 to 3 business days.
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Business days are from Monday to Friday, excluding official UAE holidays.
3. Shipping Fees
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Shipping is free for all orders within the UAE, regardless of order value or city.
4. Tracking Information
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Once your order is shipped, you will receive an email with the tracking number and the delivery company’s details (if available).
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You can track your order directly using the link provided in the email or via your account on our website.
5. Failed Delivery or Delays
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If the delivery agent is unable to reach you after two attempts, the order may be canceled or extra charges may apply.
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We are not responsible for delays caused by circumstances beyond our control (e.g., weather conditions or unexpected logistics issues), but we will do our best to keep you informed of any changes.
6. Changing Shipping Address
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You may update your shipping address only before the order is shipped by contacting us at:
info@hyogena.com
7. Remote Areas
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Delivery times may vary for remote or desert regions within the UAE, but we aim to deliver as soon as possible.
8. Order Receipt & Returns
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Upon receiving your order, please check the package condition before signing the delivery receipt.
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If you notice any damage or errors with the order, please contact us immediately to review your case according to our Return & Refund Policy.
9. Support & Contact
If you have any questions regarding your order shipment, please contact us at: