Terms Of Service

 

 

Last Updated: [27 July 2025]

Please read these terms and conditions carefully before using the Hyogena website, owned and operated by Cantalabsmi F.Z.E - LLC, based in Sharjah, United Arab Emirates. By using this website or placing an order, you agree to be bound by these terms.

1. Definitions

  • "We" or "Website": Refers to the Hyogena website and its owning company.

  • "Customer" or "You": Refers to any individual or entity using the website or placing an order.

2. Account Creation and Use

  • Customers may use the website by creating an account or selecting "Guest Checkout."

  • The customer is fully responsible for the accuracy of account information, passwords, and data confidentiality.

  • Users are assumed to be of legal age. Although no strict age restriction is enforced, products are intended for adult use only.

3. Prices and Taxes

  • All prices displayed on the website are in UAE Dirhams and include 5% VAT.

  • The company reserves the right to change prices at any time without prior notice, but confirmed orders will not be affected.

4. Payment Methods

We accept the following payment methods:

  • Credit Cards (Visa / MasterCard)

  • Apple Pay

  • Google Pay

Payment details are not stored on our servers and are processed through secure, certified payment gateways.

5. Order Processing and Shipping

  • Orders are processed within one business day.

  • Orders are delivered within the UAE only in a period ranging between 2 to 5 business days.

  • Shipping is free for all orders within the UAE, with no minimum spend.

  • If delivery is delayed due to circumstances beyond our control (e.g., public holidays or courier delays), the customer will be notified immediately.

6. Order Cancellation and Modification

  • Customers may cancel an order before it is shipped, provided the cancellation request is sent within 24 hours of placing the order via email:
    info@hyogena.com

  • Orders cannot be canceled after shipping. In such cases, the Return and Refund Policy applies.

7. Return and Refund Policy

  • Products can be returned within 7 days of receipt, only in the following cases:

    • The product does not match its description on the website.

    • The product is expired.

  • Returns are not accepted in the following cases:

    • The product has been opened or used.

    • The product is damaged due to misuse or improper storage by the customer.

  • After receiving and inspecting the returned product, the refund will be issued to the original payment method within up to 10 business days.

8. Limitation of Liability

  • We are not liable for any indirect losses or damages resulting from misuse of the products by the customer.

  • If the error is on our part or the courier's (e.g., damaged or incorrect item), we take full responsibility and will issue a full refund upon return.

9. Intellectual Property

All content displayed on the Hyogena website—including images, text, trademarks, and designs—is fully owned by or licensed to the company. It may not be used or republished without prior written consent.

10. Privacy

We are committed to protecting your privacy in accordance with our Privacy Policy. By using the website, you consent to the collection and use of your personal information for purposes such as order processing, delivery, and customer service.

11. Governing Law and Jurisdiction

  • These terms are governed by and interpreted in accordance with the laws of the United Arab Emirates.

  • Any dispute arising from or related to the use of this website or purchases made through it shall be subject to the exclusive jurisdiction of the courts of Sharjah, United Arab Emirates.

12. Contact Us

For inquiries, technical support, or complaints, please contact us at:
info@hyogena.com